Patient Experience Feedback

Patient Experience Survey - Helping Us Make a Difference

The Importance of Your Voice

 

As an organisation, we constantly strive to improve,  develop and adapt our practice to ensure we continue to give the very best possible care to all of our patients and service users. An incredibly valuable tool to enable us to do this is the feedback we receive from the people who have first-hand knowledge of how we are doing… you - our patients!

 

By hearing your views and experiences, we can learn from this to better the services we provide. If we are doing something right - tell us so we keep doing it! Likewise, if something we did today hasn’t quite met your expectations, or you think we could do something better, please, please, please let us know.

 

If you have recently been treated by us, we would be extremely grateful if you could please fill in the small questionnaire below click submit - it should take up no more than a minute of your time!

 

We sincerely hope we did everything right today for you but want to assure you that any feedback we receive is used to ensure we learn form your experience. If there are any areas we could improve on, we will take this on board, adapt our practice and make improvements where needed. If you tell us it is ok, we will also write back to you within 30 days telling you what changes we have made as a result of your voice!

We would like you to think about your experience of our services today. How likely are you to recommend our services to friends and family if they need similar care or treatment?

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We love hearing your feedback, we love even more letting you know what we have done as a result! If you are happy to receive direct feedback from your responses, please fill in the details below - we promise no spam, adverts or unwanted rubbish! If you wish to remain anonymous, just leave the boxes below blank and click submit!

Thanks for submitting!

Formal Complaints

 

Often people feel more comfortable about making suggestions rather than a formal complaint. We are sorry however if, as a result of your experiences today, you wish to raise your concerns formally and would like to reassure you that we take all complaints seriously and aim to handle these quickly, effectively and in a fair and honest way.

 

We ask that you notify us of your complaint in writing, preferably via email. We will acknowledge your complaint in writing within 3 working days, providing you with a copy of  our complaints handling policy and notify you who is the appointed investigating officer, should you need to contact us further.